When you make a purchase in the game, it usually gets delivered right away, however, sometimes it may take a bit longer. In that case, it means we're processing your request so all you have to do is wait for a bit. This may take up to 24 hours.
Once this time is up and if you haven't received the purchase you made, please contact us and we'll be happy to assist you. In that case, we will need a screenshot of your receipt where we can see the date of the transaction and the ID.
If your purchase was made on an Apple device, please contact them directly (Apple manages their own store and so they handle this kind of issue too.)