Q1: I made a purchase but never received it. What do I do?
When you purchase the game, it usually gets delivered right after, however, sometimes, it may take a bit longer. In that case, the purchase is being processed and may take up to 24 hours.
Once this time is up, we can check what happened with the purchase and assist you with it. In that case, we will need a screenshot of your receipt where we can see the date of the transaction and the ID.
If your purchase was made on an Apple device, please contact them directly (Apple manages their store and handles this kind of issue too.)
Q2: I want a refund! (Android)
To request a refund for your purchase made with Google Play, please contact our support team. Please make sure to include the refund reason and your receipt. To find your receipt in the Google Play Store:
- Go to pay.google.com and sign in with your Google account.
- Normally, Google will show you the list of your in-app purchases immediately. If it does not, choose "Actions".
- Select the purchase you are referring to.
- Select an order to see your receipt.
- Find an ID looking like this: GPA.1234-1234-1243-12435 and send it to us.
Q3: I want a refund! (iOS)
To request a refund for your in-app purchase, please contact Apple by emailing firstname.lastname@example.org. Apple manages its app store, and as a result, they also take care of refunds for in-app purchases. Unfortunately, we are unable to process the refund ourselves.
You can also contact Apple about this via: reportaproblem.apple.com.
Q4: I want a refund! (Windows 10)
Microsoft manages its store, and as a result, they take care of payment-related issues.
Please contact Microsoft for assistance: https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0.
Q5: There are Angry Birds 2 charges on my card, but I don’t know where they’re coming from or who’s making them!
If you believe a third party is making unauthorized purchases with your card and neither you nor your child has been playing Angry Birds 2, please contact Google or Apple support, as well as your card issuer or bank, immediately. This may mean that your account or card has been compromised.