Q1: What can I buy in the gem shop?
You can make purchases with real money in the Shop, or you can head to the Daily Deals to exchange your current in-game items for something else.
Q2: Why can’t I access the gem shop?
There can be multiple reasons for this:
- You are currently located in China, Russia, or Belarus;
- You haven’t set up your account by selecting a name;
- You need to clear your Google Play cache.
If you tried all of the above and it didn’t help, please contact player support.
Q3: Some items disappeared from Daily Deals! Why?
Items in Daily Deals rotate randomly and are never guaranteed. Keep an eye out for the goodies to pop up one day!
Q4: What does “2x value” mean?
It means that the pack you’re purchasing gives you double the value for the money. It doesn’t mean the items in the pack will be doubled, however.