Q1: I was banned. Why?
We ban players for actions that are in violation of our Terms of Service, which you can view here: http://www.rovio.com/terms-of-service
We cannot release any details regarding specific cases, please refer to Section 3. Code of Conduct of our Terms of Service for more information.
If you believe you were banned unjustly, please contact player support, and we will review your case as soon as possible.
Q2: My friend or clanmate was banned. Why?
We do not release any information regarding another player’s account. Because of this, if you would like to know more about why your friend has been banned, we won't be able to answer your questions.
Q3: What are Rovio’s terms of service?
If you want to get familiar with our Terms of Service, you can find them here: http://www.rovio.com/terms-of-service.
Q4: I can’t send a specific message to the clan chat. Why?
Our moderation system is set in place to protect all of our players better. If you are trying to send a specific message to the clan chat and it’s not being sent, please consider if maybe your message contains any of the following:
- An invitation to join other social media platforms and communicate outside the game
- A real name or identifying information
- A word and number combination that may appear like a home address
- Potentially sexually provocative words (yes, even “baby” counts!)
- Violent expressions
Q5: My profile picture/nickname has been changed. Why?
Most likely, it was violating our terms of service. We do not allow offensive, suggestive, or real identifying names in the game.
Q6: I have been muted. Why?
We mute players who communicate inappropriately on the clan chat. Please refrain from abusive messaging and refer to our terms of service.
Q7: Someone keeps on reporting me for cheating. Will this get me banned?
We only ban players if a violation of our terms of service is detected. Player reports help us by highlighting the accounts that may be violating the rules, but a report alone is not enough for an account to be suspended.
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